We want you to be fully informed about how we use your data, how we keep it secure and your rights.
ENSURING THE LAWFUL USE OF YOUR DATA
We will only use your personal data where we have a lawful basis to use it. We will usually only use your data in ways which might reasonably be expected as part of running our business and which does not materially impact your interests, rights or freedoms. For example, we might use your personal data to allow us to improve our website. Please contact us using the details below if you would like further information about this.
We may sometimes need to use data to comply with our legal obligations (for example, to pass on details of people who are involved in fraud).
Further details of how we will use your personal information are provided below.
WHAT INFORMATION WE COLLECT FROM YOU AND HOW WE USE IT
The information we collect about you and how we will use it, depends on how you interact with us. The table below provides some examples of the information we collect about you and how we will use it.
|The personal data we collect from you||How we use it||Lawful basis|
|We will collect the personal data needed to identify you such as your name and company. We will also collect your contact details, such as your email address and telephone number.||Internal record keeping.||Legal obligation/legitimate business purposes.|
|If you raise an enquiry or complaint with us.||For legitimate business purposes.|
|Fraud prevention and detection.||Legal obligation/legitimate business purposes.|
|Information you provide to us when you contact us by telephone, email, post or social media.||To provide you with the information and/or support you have requested.||For legitimate business purposes.|
|For data analysis, testing, research and statistical statistics to help us to improve our website.||Legitimate business purposes.|
You do not have to give us any of the personal data set out above but, if you do not provide us with certain information, we may not be able to provide you with the support you have requested from us or deal with your query.
SHARING YOUR DATA
We will not share personal data collected through our website with any third parties unless we have a duty or a legal obligation to do so, such as with the police, administrative authorities, other enforcement, regulatory or Government bodies.
HOW LONG WILL WE KEEP YOUR PERSONAL DATA?
We may also keep hold of some of your personal data to deal with legal claims or if we are required to do so for legal purposes, for example, to meet our legal or regulatory requirements or to prevent fraud and abuse.
We are committed to ensuring that your personal data is secure and we have put in place suitable physical, electronic, contractual and managerial procedures to protect your personal data. Our employees who have access to and process your personal data are obliged to respect the confidentiality and security of your personal data.
THIRD PARTY LINKS
You have the following rights in relation to the personal information we hold about you, to request:
We may ask you for proof of your identity before dealing with your request, as a security measure to protect your data.
Right to Object
Where we are processing your personal data on the basis of our legitimate interests, you can ask us to stop processing it and we must do so, unless we believe we have an overriding legitimate reason to continue processing your personal data or we need to process it for the establishment, exercise or defence of legal claims.
If you are dissatisfied with how we have handled your personal data, you have the right to make a complaint to your data protection regulator and we will work with them to resolve it.
In the UK, this is the Information Commissioner's Office (ICO). You can make a complaint to the ICO by calling their helpline on 0303 123 1113 or on their website at www.ico.org.uk/concerns.
In Greece, this is the Hellenic Data Protection Authority (HDPA). You can make a complaint to the HDPA by calling +30 210 6475 600 or emailing firstname.lastname@example.org.