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Privacy Notice

National Energy Holdings Limited (company no. 11703451) (referred to as “we”, “us” or “our” in this Privacy Policy) is the data controller of any personal data we collect about you when you interact with us, for example, when you use www.national.energy (“our website”).

This Privacy Policy tells you about how and why we collect and use the personal data which you provide to us or which we collect about you. We are committed to protecting your personal information and respecting your privacy in accordance with applicable laws.

We want you to be fully informed about how we use your data, how we keep it secure and your rights.

We trust this Privacy Policy will answer any questions you have, but if not, please get in touch with us using the contact details provided at the end of this Privacy Policy.

We may need to update this Privacy Policy from time to time and will do so by updating this page. We would encourage you to come back and review it from time to time.



We will only use your personal data where we have a lawful basis to use it. We will usually only use your data in ways which might reasonably be expected as part of running our business and which does not materially impact your interests, rights or freedoms. For example, we might use your personal data to allow us to improve our website. Please contact us using the details below if you would like further information about this.

We may sometimes need to use data to comply with our legal obligations (for example, to pass on details of people who are involved in fraud).

Further details of how we will use your personal information are provided below.



The information we collect about you and how we will use it, depends on how you interact with us. The table below provides some examples of the information we collect about you and how we will use it.


The personal data we collect from you How we use it Lawful basis
We will collect the personal data needed to identify you such as your name and company. We will also collect your contact details, such as your email address and telephone number. Internal record keeping. Legal obligation/legitimate business purposes.
If you raise an enquiry or complaint with us. For legitimate business purposes.
Fraud prevention and detection. Legal obligation/legitimate business purposes.
Information you provide to us when you contact us by telephone, email, post or social media. To provide you with the information and/or support you have requested. For legitimate business purposes.
Technical information about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies such as web beacons or pixels on our website, apps and emails and full details as to how we process and use cookies can be found in our Cookies Policy [LINK]. To keep our website safe and secure. Legitimate business purposes.
For data analysis, testing, research and statistical statistics to help us to improve our website. Legitimate business purposes.

You do not have to give us any of the personal data set out above but, if you do not provide us with certain information, we may not be able to provide you with the support you have requested from us or deal with your query.



We will not share personal data collected through our website with any third parties unless we have a duty or a legal obligation to do so, such as with the police, administrative authorities, other enforcement, regulatory or Government bodies.



We will only keep your personal data for as long as we need to for the reason we collected it, as set out in this Privacy Policy.

We may also keep hold of some of your personal data to deal with legal claims or if we are required to do so for legal purposes, for example, to meet our legal or regulatory requirements or to prevent fraud and abuse.



We are committed to ensuring that your personal data is secure and we have put in place suitable physical, electronic, contractual and managerial procedures to protect your personal data. Our employees who have access to and process your personal data are obliged to respect the confidentiality and security of your personal data.



Our website may contain links to other websites of interest. However, we do not have any control over third party websites and they will be governed by their own privacy policies, not this Privacy Policy.


 You have the following rights in relation to the personal information we hold about you, to request:

  • access to the personal data we hold about you (commonly known as a "data subject access request") including a copy of it;
  • the correction of the personal information that we hold about you if it is incomplete or inaccurate;
  • the deletion or removal of personal data we hold about you where there is no good reason for us continuing to process it or where you have exercised your right to object to processing (see section on “Right to Object” below);
  • for our processing of your personal information to be restricted in certain circumstances, for example if you want to establish its accuracy or the reason for processing it;
  • to obtain a copy of the personal information you’ve provided us with and to reuse it elsewhere or to ask us to transfer it to a third party of your choice; and
  • to withdraw any consent you have provided to our use of your personal data. Where you withdraw consent, we will stop using your data for the specific purpose, unless we have an alternative legal basis to use it.

We may ask you for proof of your identity before dealing with your request, as a security measure to protect your data.


Right to Object

Where we are processing your personal data on the basis of our legitimate interests, you can ask us to stop processing it and we must do so, unless we believe we have an overriding legitimate reason to continue processing your personal data or we need to process it for the establishment, exercise or defence of legal claims.

If you are dissatisfied with how we have handled your personal data, you have the right to make a complaint to your data protection regulator and we will work with them to resolve it.

In the UK, this is the Information Commissioner's Office (ICO). You can make a complaint to the ICO by calling their helpline on 0303 123 1113 or on their website at www.ico.org.uk/concerns.

In Greece, this is the Hellenic Data Protection Authority (HDPA). You can make a complaint to the HDPA by calling +30 210 6475 600 or emailing [email protected].

We would, however, appreciate the chance to deal with your concerns before you approach your data protection regulator, so please do contact us in the first instance using the contact details at the end of this Privacy Policy.



If you have any queries, comments or requests regarding this Privacy Policy, you have a complaint or you would like to exercise any of your rights set out above, you can contact us at:

  • Email: [email protected]
  • Telephone: +44 203 859 5045
  • Post: National Energy, 33 Cavendish Square, London, W1G 0PW


This Privacy Policy was last updated on 7 March 2022.